Terms of use

RadMoo is run by:

RadMoo UG (haftungsbeschränkt)
Donaustraße 44, 12043 Berlin, Germany
Managing Director: Gaurav Anand
Email: contact@radmoo.de

• RadMoo connects cyclists in Berlin with independent partner workshops. We take your booking, assign a suitable workshop by bike type and distance, arrange pickup and delivery where you ask for it, and let you track the repair.
• The repair itself is carried out by the partner workshop. The workshop is responsible for the quality of its work and its warranty.
• Finding workshops and booking an appointment without pickup is free for cyclists. You pay the workshop only for the repairs and parts it provides.
• RadMoo currently covers Berlin only.

• You need an account for plans and SOS requests. You can book a single repair at a workshop without one.
• Please give correct details, keep your password secret, and tell us if you think someone else has used your account.
• You must be at least 18, or have a parent’s or guardian’s permission.

• When you book, you describe the problem and choose a time. The workshop checks the bike and sends a quote for parts and labour.
• No work starts until you accept the quote. If you decline, the bike is returned without the repair.
• Each booking gets a ticket number (RM-…) and QR code, which you can use to follow the repair.
• Please be available at the pickup time, and remove valuables and accessories you don’t want to hand over.
• If you can’t keep an appointment, cancel or tell us as early as possible at contact@radmoo.de.

Plans include pickup and delivery and a number of repair call-outs per year:

• Individual: €4.99 per month, billed annually at €59.88 + VAT · up to 1 bike · 6 repairs per year
• Family: €9.99 per month, billed annually at €119.88 + VAT · up to 3 bikes · 15 repairs per year
• Professional: €14.99 per month, billed annually at €179.88 + VAT · up to 1 bike · unlimited repairs

Parts and labour quoted by the workshop are paid separately, unless the plan description says otherwise. A plan runs for 12 months and renews for another 12 months unless you cancel by email to contact@radmoo.de at least one month before it ends. You can upgrade to a bigger plan from your dashboard at any time.

With SOS, we collect your bike from where it is and deliver it to the address you choose once it’s repaired. Without a plan, an SOS call-out costs €9.99, plus the workshop’s quote for the repair. With a plan, it counts as one of your included repairs.

• Prices are shown before you book or sign up. Plan prices are shown without VAT, which is added at the legal rate.
• Online payment isn’t connected yet. Until it is, booking, starting a plan or sending an SOS request on the site doesn’t charge you, and we’ll tell you before anything is billed.

If you’re a consumer, you can withdraw from a plan or a paid booking within 14 days of the contract being made, without giving a reason. To do so, send a clear statement (for example by email to contact@radmoo.de) before the 14 days end.

If you asked us to start a service during those 14 days, for example an SOS pickup, you pay a fair share for what was already provided. Once a service has been fully provided at your request, the right of withdrawal ends.

• We’re fully liable for intent and gross negligence, and for injury to life, body or health.
• For slight negligence, we’re liable only if we breach an essential contractual duty, and only for damage that was typical and foreseeable.
• Liability under the Product Liability Act is unaffected.
• The workshop that repairs your bike is liable for its own work.

German law applies. If you’re a consumer, the mandatory consumer protection rules of the country you live in still apply.

We aren’t obliged, and not willing, to take part in dispute resolution before a consumer arbitration board (§ 36 VSBG). If something goes wrong, please write to us first. We’ll do our best to fix it.

We may update these terms when our service changes. We’ll tell you about changes to an ongoing plan by email in advance. How we handle your data is explained in our Privacy policy.